5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard businesses are capable of supplying the support that property managers want, but also often do not due to a lack of ongoing quality control procedures.
Security guard businesses are unlike any vendor a home manager usually hires. If you employ a painter, you can see whether or not they do their tasks by taking a look at the walls. However, when you employ a security guard business, how often can you see if the protector company is performing their job which includes running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your guards. In the majority of cases they likely are, but it is important to employ a system of verification and quality control to ensure that issues associated with the lack of doing these tasks do not begin to happen.
In this guide we’ll discuss five (5) easy actions to improving your safety guard service and achieving everything you imagine as your ideal keyholding.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could begin working as security guards. If your condition is one of these states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being supplied by your security provider and ask yourself does it seem decent.
Additionally, is the security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent way to display if the protector is a good fit for your house is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This initial dialogue will tell you a lot on what to expect from that shield and it gives you an opportunity to request a different shield if you think it is necessary.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each shield to the business itself, in several cases the guard’s orientation to his delegated property is not quite as complete. We predict the orientation for the delegated property”Site Specific Training”. Find out what your website specific training looks like:
• Can it happen at your property?
• How long is each new officer trained?
• How long does the security company double lender? (Double banking is the process of experiencing a seasoned guard working in precisely the same time as the new guard.)
Determine the answer to every one of these questions and be certain they match what you feel is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your website specific training to acquire an understanding of what goes into preparing a shield to operate in your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard support. When security businesses provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to learn and better understand their duties. When the guards aren’t being supervised, they begin to feel their work is not important and they begin to see themselves as not as a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t demand onsite oversight, how does your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most successful are:
If your guards must produce rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re in your property. These tracking systems allow the security guard business to monitor the log and time the action of the guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an abridged version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the safety guard provider provides a way of earning certain each guard is safe and alert. Using guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel their security is important and being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your safety as you aren’t there. During these inspections, be sure to ask your safety guards questions about their duties and responsibilities to ensure they know their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be confident the adviser is not really a security guard business. If that’s the case, your audit is guaranteed to develop issues with your current security guard business.